Job Description
You will be the first point of contact for our clients, and you will be responsible for greeting them, scheduling appointments, answering phone calls, and overseeing administrative tasks.
Key Responsibilities
Greet clients and visitors in a courteous and respectful manner.
Schedule, reschedule, confirm, and cancel appointments using our online booking system.
Answer phone calls, emails and Klara messages accordingly.
Manage incoming referrals.
Be capable of speaking with patients about our treatments and products that are offered at Ironwood Dermatology.
Collect payments, issue receipts, and maintain accurate records of transactions.
Prepare and distribute forms, brochures, and other materials related to our services.
Assists patients with insurance papers and billing questions.
Update and maintain patient records and ensure confidentiality and compliance with HIPAA regulations.
Work Environment
The role requires prolonged periods of sitting, working on a computer, and reviewing medical records. The position does involve direct interaction with patients, insurance companies, and healthcare providers.
Requirements
High school diploma or equivalent.
Previous experience as a receptionist, preferably in a medical or cosmetic setting.
Excellent communication and interpersonal skills, and ability to deal with diverse clients and situations.
Proficient in Microsoft Office, and familiar with online booking systems and electronic health records.
Attention to detail, accuracy, and organization.
Ability to work independently and as part of a team.
Flexibility and willingness to learn new skills and procedures.
Knowledge of dermatology and cosmetic services, or interest in learning more.
Ironwood Dermatology is comprised of board-certified, fellowship-trained dermatologists, who are committed to providing the highest level of dermatology. From the latest cosmetic treatments to complex Mohs skin cancer surgery, you’re in expert hands. Schedule a consultation today.
Ironwood Dermatology is comprised of board-certified, fellowship-trained dermatologists, who are committed to providing the highest level of dermatology. From the latest cosmetic treatments to complex Mohs skin cancer surgery, you’re in expert hands.
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