Job Description
Role: Major Incident Manager
Location: Wilmington, DE 19801
Shift time: Fridays, Saturdays and Sundays 06:40pm – 08:00am ET
Mondays through Thursdays 11:00pm – 09:00am ET
Work from office days: Fridays and Sundays
Note : Work shift timings will be determined by the customer based on their operational requirements.
Job Description:
· Must carry a minimum of 5+ years of experience as Major Incident Manager.
· Review proposed major incidents and access validity based on business impact.
· Facilitate troubleshooting bridge calls to drive issues to resolution.
· Document activities and discussion of the major incidents.
· Communicate/Escalate throughout any event to required levels of leadership.
· Generate and Distribute an After-Action Report for every Major Incident.
(Good to haves)
· Recommend Corrective actions to the Problem process for postmortem discussion.
· Ensure sure SOP(s) are up to date.
· Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
· Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
· Contractor shall assist in the problem management activities and process as needed, including but not limited to the following.
· Recommend corrective actions based on Major Incident events.
· Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
· Flexible to work in any shift.
· Good communication skills to interact with both customer and end user over phone and through email.
Company Description Intellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.
Intellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.
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