Job Description

Job Description

Job Description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking an Audio Visual (AV) Technician to join our team. The successful candidate will play a key role in supporting and maintaining in-room AV and video conferencing systems, ensuring reliable and high-quality experiences for end users. This position will serve as an escalation point for AV-related issues, handling complex troubleshooting, root cause analysis, and the resolution of both hardware and software failures. In addition to day-to-day operational support, the technician will assist with commissioning efforts for AV systems in retrofit and new office projects. The ideal candidate will proactively identify recurring issues, analyze trends, and help drive improvements to enhance overall service reliability.

This opportunity is ideal for a motivated AV technician with strong technical skills, a proactive mindset, and a passion for continuous improvement. The ideal candidate will be comfortable managing multiple priorities, collaborating across teams, and maintaining high standards of service through clear communication, timely resolution of tickets, and diligent documentation practices.

The successful candidate will play a key role in supporting and maintaining in-room AV and video conferencing systems, ensuring reliable and high-quality experiences for end users. This position will serve as an escalation point for AV-related issues, handling complex troubleshooting, root cause analysis, and the resolution of both hardware and software failures. In addition to day-to-day operational support, the technician will assist with commissioning efforts for AV systems in retrofit and new office projects. The ideal candidate will proactively identify recurring issues, analyze trends, and help drive improvements to enhance overall service reliability.

This opportunity is ideal for a motivated AV technician with strong technical skills, a proactive mindset, and a passion for continuous improvement. The ideal candidate will be comfortable managing multiple priorities, collaborating across teams, and maintaining high standards of service through clear communication, timely resolution of tickets, and diligent documentation practices.

KEY RESPONSIBILITIES:

• Serve as the primary on-site technician with the knowledge and skillset to resolve 99% of in-room issues.
• Act as the primary user-facing point of contact for all VC-related issues.
• Provide strong client-level support with a focus on de-escalating technical failures.
• Perform break/fix (user-reported incident) tasks within the target SLA response window.
• Conduct maintenance and repairs on all VC equipment to ensure 99% uptime and address core issues.
• Maintain accurate tagging and data entry for all tasks, projects, and service requests.
• Build strong cross-functional partnerships with workplace services, facilities, events management, IT, and other teams.
• Deliver white glove VC technical support for C-suite and high-level management.
• Provide VC-focused support for high-profile events.
• Perform root cause analysis for network-related call escalation issues.
• Actively monitor local and global VC endpoints and related hardware.
• Partner with client teams to support deployment and commissioning efforts.
• Track inventory of on-site supplies, consumables, and assets.
• Stay current on industry-standard hardware and proprietary tools.

ESSENTIAL CRITERIA:

• Ability to be self-motivated and accountable in a fast-paced, independent environment.
• Ability to think creatively as well as methodically regarding technical issues.
• Knowledge of Zoom, Cisco, Logitech, QSys, Crestron, Shure, and other AV/VC hardware, including tools and platforms to support each. (Zoom Dashboard, Cisco Control Hub, Crestron Xio, Logisync, QSys Designer, etc.)
• Strong interpersonal, customer service, and conflict resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work both independently as well as with a team.
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

Pay Range

$90,000—$100,000 USD

Job Tags

Similar Jobs